Cancellations & Refunds

We sell services rather than products, so this page covers cancelling work. The numbers in brackets are your call.

Calls and meetings

If you need to move a call or meeting, please give us at least 24 hours' notice.

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Projects

Every project is quoted and agreed in writing before we start. A deposit of 50% is due on acceptance. If you cancel a project, you pay for the work completed up to that point plus any third-party costs we can't recover. Anything you've paid above that is refunded within 14 days.

Monthly support

You can cancel monthly support with 30 days' written notice. We don't refund a month that has already started, but we'll keep supporting you until the end of it.

Third-party software

Subscriptions or licences we buy on your behalf follow that provider's own refund terms.

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If you're buying as an individual

If you're a consumer rather than a business and agree a contract with us online or away from our premises, you have 14 days to cancel. If you ask us to start work within those 14 days and then cancel, you pay for the work done up to that point.

If something isn't right

Tell us within 14 days of delivery and we'll put it right at no extra cost.

Email hello@howellandlaffey.co.uk with your name, business and the work concerned.